Articles from IntouchCX

IntouchCX a global leader in AI-powered customer experience (CX) management, trust and safety, digital engagement, and back-office operations, has been positioned in the Horizon 2 end-to-end experience transformation, in the HFS Horizons Customer Experience Services 2026 report for its operations led approach to AI adoption and its model connecting advisory with delivery, from strategy through frontline executions.

WebPurify, an IntouchCX Company specializing in trust and safety, has launched the season 2 of Trust Issues, a podcast exploring the technology, policies, and human decisions shaping the future of online safety.

IntouchCX, a global leader in customer experience management and automation, announced that IntouchAI, and its solution suite, has been named a Major Contender in the Everest Group Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2025.

IntouchCX, today announced that leading research firm Everest Group has positioned the company as Leader in Everest Group’s Customer Experience Management (CXM) Americas PEAK Matrix® Assessment 2025, reflecting IntouchCX’s rise in a more competitive and expanded landscape. This distinction highlights the company’s maturity in AI-enabled innovation and enterprise scale delivery, marking its evolution beyond traditional service models and affirming its position as a trusted advisor and technology-enabled CX partner shaping the next phase of intelligent customer experience.

IntouchCX announced the launch of its new podcast channel, kicking off with their first show: Trust Issues. The series brings fresh, expert-led conversations exploring trust and safety, digital content moderation, AI, and customer experience (CX), critical topics shaping today’s digital world.

IntouchCX announced today that it has been named a Gold winner at the 2025 Globee® Innovation Awards for Vision Prism in the category AI-Driven Automation Innovation. This achievement highlights IntouchCX's market leadership, its commitment to redefining customer experience, and its ability to set new standards in AI-powered analytics and automation.